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Welcome to FeatsClub Help

Welcome to the FeatsClub Help Center. Here you'll find comprehensive guides and documentation to help you manage your organization effectively on the FeatsClub platform.

Getting Started​

FeatsClub is a platform that helps organizations manage events, memberships, clubs, and donations. Whether you're running a sports academy, a community organization, or a school, FeatsClub gives you the tools to manage everything in one place.

Available Guides​

Event Management​

Learn everything about creating, configuring, and managing events on FeatsClub. This comprehensive guide covers:

  • Event Dashboard - Navigate your events, view stats, and filter by type
  • Creating Events - Set up ticketed, RSVP, sign-up, or open events
  • Ticket Configuration - Configure pricing, capacity, member-only tickets, and more
  • RSVP & Sign-up Forms - Build custom registration forms with the form builder
  • Managing Events - Track ticket sales, issue offline tickets, manage check-ins
  • Tips & Best Practices - Get the most out of your events

Membership Management​

Learn everything about creating and managing memberships for your organization. This comprehensive guide covers:

  • Membership Dashboard - View and manage all your membership plans
  • Creating Memberships - Set up membership plans with terms, pricing, and benefits
  • Managing Members - Track enrollments, add members manually, manage statuses
  • Membership Terms - Configure Fixed Date, Date of Enrollment, or Lifetime terms
  • Online Enrollment - Enable members to sign up and pay online
  • Tips & Best Practices - Grow and retain your membership base

Club & Cohort Management​

Learn everything about creating and managing clubs and cohorts for your organization. This comprehensive guide covers:

  • Club Dashboard - View all your clubs with stats, filtering, and search
  • Creating a Club - Set up clubs with details, rules, criteria, and media
  • Managing Members - Invite members, accept requests, track statuses
  • Schedules & Attendance - Create recurring sessions and track attendance
  • Editing & Managing - Launch, archive, share, and manage club lifecycle
  • Tips & Best Practices - Run successful clubs and grow your membership

Donation Campaigns​

Learn everything about creating and managing donation campaigns for your organization. This comprehensive guide covers:

  • Donation Dashboard - View active campaigns, track collected amounts and donors
  • Creating a Campaign - Set up fundraising or ongoing donation campaigns with AI-powered story writing
  • Managing Campaigns - Launch, close, reopen campaigns and publish updates
  • Donors & Transactions - View donors, transaction details, and export data
  • Talent User Campaigns - How members can propose campaigns for your org approval
  • Tips & Best Practices - Run successful campaigns and maximize donations

Payment Profile Setup​

Set up payment processing so your organization can accept payments for events, memberships, and donations. This guide covers:

  • Connecting Stripe - Create a new Stripe account or link an existing one, step by step
  • Managing Profiles - View, set default, access Stripe dashboard, remove profiles
  • Fees & Pricing - Understand Stripe processing fees, FeatsClub platform fees, and how to pass fees to customers
  • Tips & Troubleshooting - Common issues, best practices, and payout schedule

Follower Management​

Manage your organization's community of followers, members, coaches, and admins. This guide covers:

  • Follower Dashboard - View followers across Active, Requests, Alumni, and Blocked tabs
  • Managing Followers - Approve requests, block/unblock, mark alumni, and manage community roles
  • Follower Details - View profiles, activity logs, and take contextual actions
  • Admin Delegation - Grant trusted followers granular admin permissions across 7 categories
  • Tips & Best Practices - Grow and maintain a healthy community

Organization Settings​

Configure your organization's profile, team, visibility, and community preferences. This guide covers:

  • Organization Profile - Set your name, logo, tagline, about, address, contact info, and social links
  • Team Settings - Manage your admin profile and add up to 12 officers/team members
  • Profile Visibility - Control which contact information appears on your public profile
  • Community Settings - Auto-accept followers, show/hide profile sections, customize cohort naming
  • Tips & Best Practices - Complete your profile, configure settings for your organization type

Review & Endorse App Only​

Review member-submitted activities, award endorsements and points, issue certificates, and track your top contributors. This guide covers:

  • Endorsement Home - Navigate the leaderboard, activity tiles, and credential issuance
  • Reviewing Activities - Endorse or reject volunteering, assignments, practice logs, club activities, and achievements
  • Issuing Credentials - Proactively create endorsements for members without requiring submissions
  • Certificates - Design, issue, and manage digital certificates powered by Sertifier
  • Points & Leaderboard - Track points, view rankings, and export reports

Need More Help?​

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