How Payments Flow
This guide explains the complete journey of a payment -- from the moment a customer pays for an event ticket, membership, or donation, all the way to when the funds arrive in your bank account.
Direct Charges (Standard Setup)
Most organizations on FeatsClub use Direct Charges. This is the default setup and provides the most transparency and control.
How It Works
Customer pays $100 for a ticket
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Payment charged DIRECTLY to your Stripe account
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FeatsClub platform fee deducted automatically (~$3.50)
Stripe processing fee deducted (~$3.20)
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$93.30 appears in your Stripe balance
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Stripe sends payout to your bank account (weekly, every Monday)
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$93.30 arrives in your bank (1-2 business days after payout)
Key Benefits of Direct Charges
- Your organization's name appears on the customer's credit card statement, not "FeatsClub." This builds trust and reduces confusion.
- Full transaction visibility in your Stripe dashboard. You see every payment, refund, and dispute directly.
- Direct relationship with Stripe. You manage your own account, disputes, and refunds.
Destination Charges (Alternative Setup)
Some organizations may use Destination Charges as an alternative payment flow. In this setup, payments are processed through FeatsClub's main Stripe account and then transferred to yours.
How It Works
Customer pays $100 for a ticket
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Payment charged to FeatsClub's Stripe account
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FeatsClub transfers funds (minus platform fee) to your connected account
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$96.50 appears in your Stripe balance
(Stripe processing fee deducted separately)
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Stripe sends payout to your bank account (weekly, every Monday)
Key Differences from Direct Charges
| Feature | Direct Charges | Destination Charges |
|---|---|---|
| Payment processed by | Your Stripe account | FeatsClub's Stripe account |
| Customer statement name | Your organization name | May show "FeatsClub" |
| Transaction visibility | Full details in your Stripe dashboard | Transfer details in your dashboard |
| Fee structure | Separate Stripe + FeatsClub fees | Combined percentage |
| Dispute handling | You manage directly | FeatsClub assists |
Most organizations use Direct Charges (the default). This gives you the most control and transparency. Your Stripe dashboard shows all transactions directly, and your organization's name appears on customer credit card statements. Unless you have a specific reason to use Destination Charges, Direct Charges is the recommended setup.
Payout Schedule
Once payments are collected in your Stripe account, Stripe automatically sends the funds to your bank account according to a set schedule.
How Payouts Work
| Detail | Value |
|---|---|
| Payout frequency | Weekly |
| Payout day | Every Monday |
| What is included | All payments collected since the previous payout |
| Bank processing time | 1-2 additional business days after the payout is initiated |
| First payout (new accounts) | May take 7-14 days due to standard Stripe verification |
Payout Timeline Example
Week of March 9-15: Payments collected ($500 total)
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Monday, March 16: Stripe initiates payout of $500
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Tuesday-Wednesday, March 17-18: Funds arrive in your bank account
Checking Payout Status
You can view the status of all payouts in your Stripe dashboard:
- Log into your Stripe dashboard (use the "Go to Stripe" button on your payment profile).
- Go to the Payouts section.
- You will see a list of all payouts with their status:
- Scheduled -- The payout is queued for the next Monday
- In Transit -- The payout has been initiated and is being processed by your bank
- Paid -- The funds have arrived in your bank account
- Failed -- The payout could not be completed (usually a bank account issue)
If a payout shows "Failed," check your bank account details in the Stripe dashboard under Settings > Bank accounts and scheduling. The most common cause is outdated or incorrect bank information.
The Complete Payment Journey
Here is the full end-to-end flow from a customer buying a $100 event ticket to the money arriving in your bank:
| Step | What Happens | When |
|---|---|---|
| 1 | Customer buys a $100 ticket on your FeatsClub event page | Immediately |
| 2 | Stripe processes the card payment and charges $100 to the customer | Immediately |
| 3 | Stripe deducts processing fee ($3.20 for card) | Immediately |
| 4 | FeatsClub platform fee ($3.50) is deducted | Immediately |
| 5 | Net amount ($93.30) appears in your Stripe balance | Within minutes |
| 6 | On Monday, Stripe initiates payout to your bank | Next Monday |
| 7 | Funds arrive in your bank account | 1-2 business days after Monday |
Total time from payment to bank deposit: Typically 3-10 days, depending on when during the week the payment was made.
Refunds
If you need to refund a customer:
- Refunds are processed through your Stripe dashboard.
- The refunded amount is deducted from your Stripe balance.
- Stripe processing fees on the original transaction are not returned to you (this is standard Stripe policy).
- FeatsClub platform fees may be partially or fully refunded depending on the circumstances.
- The customer typically sees the refund on their statement within 5-10 business days.
What's Next?
Now that you understand fees and payment flow, continue to Tips & Troubleshooting for common issues and best practices for managing your payment setup.