Tips & Troubleshooting
Even with a straightforward setup process, questions and issues can come up when managing payment profiles. This section covers the most common problems organizations encounter and best practices for keeping your payment setup running smoothly.
In This Section
| Guide | Description |
|---|---|
| Common Issues | Solutions for frequently encountered problems with payment profiles, verification, payouts, and more |
| Best Practices | Practical tips for setting up, maintaining, and optimizing your payment configuration |
Quick Answers
| Question | Short Answer | Full Details |
|---|---|---|
| "I cannot create paid events" | You need an Active payment profile | Common Issues |
| "My profile is stuck on Pending" | Complete Stripe verification or click Refresh | Common Issues |
| "Where is my money?" | Check Stripe dashboard Payouts tab | Common Issues |
| "Should I pass fees to customers?" | Depends on the item type -- see recommendations | Best Practices |
| "Can I use PayPal?" | Not currently -- Stripe only (Cashfree coming for INR) | Common Issues |
tip
Most payment issues are resolved by checking your Stripe dashboard directly. Click "Go to Stripe" on your payment profile to access your account and review transactions, payouts, and account requirements.
What's Next?
Start with Common Issues if you are experiencing a problem, or jump to Best Practices to optimize your setup from the start.