Endorsing & Rejecting Activities

This guide walks you through the process of reviewing individual activity submissions -- from opening the review screen to endorsing, rejecting, or revoking an activity. Each action you take is recorded in the activity's endorsement log, and the member is notified of your decision.

Reviewing a Single Activity

Opening the Review Screen

1. From the Endorsement Home, tap the activity type tile (e.g., Volunteering).
2. The Pending tab shows all activities awaiting your review.
3. Tap an activity tile to open the full review screen.

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Screenshot: Activity review screen showing all details and action buttons

The full review screen for a submitted activity. At the top, the activity type and member name are displayed. Below are fields for date, duration, description, and attached media. At the bottom, the points selector and Endorse/Reject buttons are visible

What You See on the Review Screen

The review screen shows everything you need to make a decision:

Field	Description
Activity Type	The category of the activity -- Volunteering, Assignment, Practice Log, etc.
Related Event/Club	If the member linked this activity to a specific event or club in your organization
Date	When the activity was performed
Duration	How long the activity lasted (especially important for volunteering, where points are time-based)
Description	The member's own description of what they did
Media	Photos or videos the member attached as evidence of the activity
Member's Message	Any additional message the member included with their submission
Points	Auto-calculated for volunteering (10 points per hour), or a dropdown for other types (2, 5, 10, 20, 30, 40, 45, or 50 points)
Org Message	A text field where you can write a message to the member (shown in their notification)

Endorsing an Activity (Approve)

Endorsing an activity means you are approving the member's submission and awarding them points. Here is how to do it:

1. Open the activity from the Pending tab.
2. Review all the details -- date, duration, description, and any attached media.
3. Set the points:
   • For volunteering activities: Points are auto-calculated at 10 points per hour. If the member logged 3 hours of volunteering, they receive 30 points automatically. You do not need to select a value.
   • For all other activity types: Select a point value from the dropdown. Available values are 2, 5, 10, 20, 30, 40, 45, or 50 points.
4. Optionally write an org message -- a note to the member such as "Great work volunteering at the food bank!" or "Excellent practice session, keep it up!"
5. Tap Endorse.

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Screenshot: Endorsing a volunteering activity with auto-calculated points

The review screen for a volunteering activity showing 3 hours logged with 30 points auto-calculated. The org message field contains "Great work at the community garden!" and the Endorse button is highlighted

After you endorse:

• Points are awarded immediately to the member's balance
• The activity moves from the Pending tab to the Endorsed tab
• The member receives a notification with your org message (if you wrote one)
• The action is recorded in the activity's endorsement log with your name, the date, and the status change

Points Reference

Activity Type	How Points Work
Volunteering	Auto-calculated: 10 points per hour. A 2.5-hour session = 25 points.
All other types (Assignment, Practice Log, etc.)	Org selects from dropdown: 2, 5, 10, 20, 30, 40, 45, or 50 points

tip

Always write an org message when endorsing. Even a brief "Well done!" or specific praise like "Great leadership at the fundraiser" motivates members to keep submitting activities. Members see your message in their notification, and it shows you genuinely reviewed their work.

Rejecting an Activity

If a submission does not meet your standards, is incomplete, or cannot be verified, you can reject it:

1. Open the activity from the Pending tab.
2. Review the details.
3. Write an org message explaining why you are rejecting the activity. For example: "We could not verify attendance at this event. Please resubmit with a photo or ask your coach to confirm."
4. Tap Reject.

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Screenshot: Rejecting an activity with a message explaining the reason

The review screen showing a submitted activity. The org message field contains an explanation for the rejection. The Reject button is highlighted

After you reject:

• No points are awarded
• The activity moves from the Pending tab to the Rejected tab
• The member receives a notification with your org message (if you wrote one)
• The action is recorded in the activity's endorsement log

tip

Always explain why you are rejecting an activity. A clear reason helps the member understand what went wrong and gives them a chance to correct the issue and resubmit. Rejections without explanations feel dismissive and discourage future participation.

Revoking an Endorsed Activity

If you discover that an endorsement was made in error -- perhaps the wrong activity was approved, the details were inaccurate, or the situation has changed -- you can revoke it:

1. Go to the Endorsed tab.
2. Find the endorsed activity you need to revoke.
3. Tap the activity to open its review screen.
4. Tap Revoke.
5. Confirm the action when prompted.

After you revoke:

• Points are deducted from the member's balance (the points that were originally awarded are taken back)
• The activity's status changes to reflect the revocation
• The action is recorded in the activity's endorsement log

caution

Revoking an endorsed activity deducts the previously awarded points from the member's balance. Use this only when you discover an endorsement was made in error. If the member has already used those points in some way, the deduction still applies to their running total.

Endorsement Log (Activity History)

Every action taken on an activity is recorded in its endorsement log. This provides a complete audit trail of the activity's lifecycle. Each log entry includes:

Field	Description
Who	Whether the action was taken by the org or the member (isOrg flag), plus the person's name
When	The date and time of the action
Status	The status the activity was changed to (Requested, Endorsed, Rejected, Canceled, Certified)
Message	Any message written at the time of the action (org message or member message)

The endorsement log is visible on the activity's review screen, so you can always see the full history of actions taken on any submission.

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Screenshot: Endorsement log showing the history of status changes

The endorsement log section of the review screen, displaying a timeline of actions: "Member submitted" on Jan 5, "Org endorsed" on Jan 7 with the message "Great volunteering work!", each entry showing the person's name and timestamp

Common Scenarios

Member submits an activity with no media or description

You can still endorse or reject it based on your own knowledge. However, if you need evidence before endorsing, reject it with a message asking the member to resubmit with more details.

Member submitted the wrong activity type

Reject the activity with a message explaining the correct type. For example: "This looks like a Practice Log, not a Volunteering activity. Please resubmit under the correct type."

You endorsed the wrong activity by mistake

Use the Revoke action from the Endorsed tab to undo the endorsement and deduct the points.

Multiple admins reviewing activities

Any admin with endorsement permissions can review activities. The endorsement log records which admin took each action, so there is always clarity about who did what.

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What's Next?

Learn how to process multiple activities at once in Bulk Operations & Export.