Managing Members
Once you have created a membership plan and people start enrolling, you need tools to view, organize, and manage those members. This section covers everything about managing the people who have enrolled in your memberships -- from viewing their details and tracking their status to manually adding members and handling group enrollments.
Two Ways to View Members
FeatsClub gives you two views for managing members, depending on what you need:
Per-Membership Members
Navigate to any specific membership and select the Members tab to see everyone enrolled in that particular plan. This is useful when you want to focus on a single membership -- for example, checking who has enrolled in your "Annual Gold Membership" this year.
Global Members View
Select Manage All Members from the memberships section to see every member across all your membership plans in one place. This is your go-to view when you need a complete picture of all enrollments, regardless of which plan they belong to.
The global members view also lets you filter by specific membership plans, so you get the best of both worlds -- a complete list with the ability to drill down into any plan.
Key Concepts
Before diving into the guides below, here are a few important concepts:
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Enrollment -- When a person signs up for one of your memberships, either by paying online or being manually added by an admin. Each enrollment creates a membership response with its own status, validity dates, and payment information.
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Member Status -- Every enrollment has a status that reflects where it stands in its lifecycle: Pending, Active, Expired, Lapsed, or Canceled. These statuses update automatically based on payment and validity dates, but admins can also take manual action.
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Manual Addition -- You can add members directly from the dashboard for people who sign up offline, pay in cash, or need to be enrolled by an administrator. The system creates a FeatsClub account for them if they do not already have one.
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Group Memberships -- A single enrollment can cover multiple people. For example, a "Family Membership" might allow one parent to sign up and include their children as participants under the same enrollment.
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Member ID -- Each enrollment is assigned a unique member ID using the prefix you configured on the membership plan (e.g., GLD00001, SWM00042). This makes it easy to identify and reference members.
In This Section
| Guide | What You'll Learn |
|---|---|
| Viewing Members | How to find and browse your members using the per-membership list and the global members view |
| Adding Members Manually | How to register members offline, record cash payments, and handle existing vs. new accounts |
| Member Status Lifecycle | What each status means, how transitions happen, and what actions you can take at each stage |
| Group Memberships | How group and family memberships work, managing participants, and participant forms |
What's Next?
Start with Viewing Members to learn how to navigate both member views and find the information you need. If you need to register someone who signed up offline, jump to Adding Members Manually.