Offline Tickets

Offline ticket issuance lets you manually create tickets for attendees who pay outside of the standard online checkout flow. This is useful for walk-in registrations, cash payments, check payments, or any situation where a ticket needs to be issued without processing an online payment.

When to Use Offline Tickets

Use offline ticket issuance when:

• An attendee pays with cash at the venue or office.
• Payment is received via check, bank transfer, or another offline method.
• You need to issue a complimentary ticket for sponsors, speakers, or guests.
• An attendee has already paid through a channel outside of FeatsClub (Zelle, Venmo, UPI, etc.).

Accessing the Issue Tickets Wizard

1. Navigate to the Event Dashboard and select the ticketed event.
2. On the event detail page, select the Issue Tickets button in the ticket section.
3. The three-step ticket issuance wizard opens.

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Screenshot: Issue Tickets button on event detail page

The ticket section of the event detail page with the "Issue Tickets" button highlighted

Step 1: Find User

The first step is to identify the person who will receive the ticket.

Search for an Existing User

1. Enter the attendee's email address in the search field.
2. If the email matches an existing FeatsClub user, their profile information (name, email) is displayed.
3. Confirm the user and proceed to the next step.

Create a New User

If the attendee does not have a FeatsClub account:

1. Enter their email address in the search field.
2. When no match is found, you are prompted to create a new account.
3. Enter the attendee's name and email to create their account.
4. Proceed to the next step.

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Screenshot: Find User step

Step 1 of the Issue Tickets wizard showing an email search field, with search results displaying a matched user profile or an option to create a new user

note

Creating a new user account during ticket issuance registers them on FeatsClub with the provided name and email. They can later log in to access their ticket and event details.

Step 2: Select Tickets

In this step, you choose which tickets to issue and how many.

1. The available ticket types for the event are displayed, each showing the ticket name, price, and remaining availability.
2. For each ticket type, use the quantity selector to set how many tickets to issue.
3. You can issue tickets of multiple types in a single transaction.
4. Tickets that have reached their capacity limit will show as unavailable.

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Screenshot: Select Tickets step

Step 2 of the wizard showing available ticket types with names, prices, availability counts, and quantity selectors for each type

warning

Offline tickets count toward the event's total ticket capacity. If a ticket type has a limited capacity, only the remaining availability is shown for issuance.

Step 3: Payment Info

The final step records how payment was received.

Selecting a Payment Platform

The available payment methods depend on the event's currency:

USD Events (United States)

Payment Method	Description
CASH	Cash payment received in person
CHECK	Payment by personal or business check
ZELLE	Payment received via Zelle transfer
VENMO	Payment received via Venmo
PAYPAL	Payment received via PayPal
SQUARE	Payment processed through Square
OTHER	Any other payment method

INR Events (India)

Payment Method	Description
CASH	Cash payment received in person
UPI	Payment received via UPI (Unified Payments Interface)
PHONEPE	Payment received via PhonePe
GOOGLEPAY	Payment received via Google Pay
PAYTM	Payment received via Paytm
NETBANKING	Payment received via net banking transfer
CHECK	Payment by check
OTHER	Any other payment method

Recording Payment Details

After selecting the payment method:

1. Optionally enter a reference number -- a transaction ID, check number, or any identifier for the payment.
2. Optionally enter remarks -- any notes about the transaction (e.g., "Cash received at front desk").
3. Review the ticket summary showing the attendee, ticket types, quantities, and total amount.
4. Select Issue Tickets to complete the process.

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Screenshot: Payment Info step

Step 3 of the wizard showing a payment method dropdown, reference number field, remarks field, and a summary of the tickets being issued with a total amount

Success Confirmation

After tickets are successfully issued:

1. A success screen is displayed confirming the ticket issuance.
2. The issued QR codes are shown -- one for each ticket issued.
3. These QR codes can be used for check-in at the event venue.
4. The attendee can also access their tickets by logging into their FeatsClub account.

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Screenshot: Ticket issuance success screen

The success confirmation showing a checkmark, the attendee's name, and the issued QR codes for each ticket

tip

If you are issuing tickets at the venue on event day, you can show the QR codes directly on screen for the attendee to screenshot or save. They can also scan them immediately at the check-in point.

How Offline Tickets Appear in Sales

Offline tickets appear alongside online tickets in the Ticket Sales view. They are included in the total ticket count and revenue statistics. The ticket detail side panel shows the payment method and any reference number or remarks you entered during issuance.

Canceling Offline Tickets

Offline tickets can be canceled the same way as online tickets. See Cancellation for details.

info

Offline ticket issuance does not process any payment through FeatsClub. It only records the ticket and the payment method for your records. The actual payment collection happens outside of the platform.