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Ticket Configuration

The Ticket Configuration section is where you set up everything related to how attendees register and pay for your event. From defining ticket types and pricing to collecting participant information and enabling QR code check-in, this is the control center for your event's registration experience.

What You Can Configure​

Ticket configuration is available for Ticketed events and gives you fine-grained control over every aspect of the registration and payment flow:

  1. Ticket Types -- Create multiple ticket tiers such as General Admission, VIP, Early Bird, or Sponsor packages.
  2. Pricing and Fees -- Set base prices, choose who pays processing fees, and use the built-in pricing calculator.
  3. Capacity and Limits -- Control how many tickets are available and how many each person can claim.
  4. Member-Only Tickets -- Restrict specific tickets to your organization's members.
  5. Complimentary Passes -- Offer a set number of free passes alongside paid tickets.
  6. Ticket Validity Windows -- Control when tickets become available and when sales close.
  7. Coupons -- Enable coupon codes for discounted or free access.
  8. Terms and Conditions -- Add terms that attendees must accept before purchasing.
  9. Participant Forms -- Collect custom information from each attendee using built-in or custom forms.
  10. Group Registrations -- Allow a single ticket purchase to register multiple participants.
  11. QR Codes -- Generate QR codes for streamlined check-in at the venue.
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Screenshot: Ticket Configuration overview
The full ticket configuration page showing the ticket type selector, toggles for free-for-members and processing fees, the ticket list with badges, and the terms and conditions section

In This Section​

GuideWhat You'll Learn
Adding Ticket TypesCreate, edit, duplicate, reorder, and delete ticket types
Pricing and FeesSet prices, understand fee breakdowns, and use the pricing calculator
Capacity and LimitsSet inventory limits, per-user limits, and manually mark tickets as sold out
Member-Only TicketsRestrict tickets to organization members and offer free access to paid members
Complimentary PassesIssue free passes alongside paid ticket purchases
Ticket ValidityControl when tickets go on sale and when sales close
CouponsEnable coupon codes for individual ticket types
Terms and ConditionsAdd terms attendees must accept and include notes in confirmation emails
Participant FormsAttach registration forms to collect attendee information
Group RegistrationsConfigure tickets that register multiple participants at once
QR CodesEnable QR code generation for venue check-in

Before You Start​

Prerequisites

To configure tickets for a paid event, your organization must have a payment profile set up. If your payment profile is not complete, the ticket configuration page will prompt you to visit your organization settings to finish the setup.

Free events (price set to $0) do not require a payment profile.

How It Works​

When you create a Ticketed event, the ticket configuration step appears as part of the event creation flow. Here is the typical workflow:

  1. Choose a ticket type label -- Select whether the button says "Buy Tickets," "Register," or "Sponsor Now."
  2. Set event-level options -- Toggle free-for-members access and choose whether processing fees are passed to attendees.
  3. Add ticket types -- Create one or more ticket types, each with its own name, price, description, and settings.
  4. Add terms and conditions -- Optionally add terms that attendees must accept.
  5. Add a note for attendees -- Optionally include a message in the ticket confirmation email.

Each ticket type opens in a side panel where you configure its individual settings, including capacity, validity dates, member restrictions, complimentary passes, coupons, and participant forms.

tip

You can always return to the ticket configuration step to add, edit, or remove tickets after the event is created. Changes take effect immediately for new purchases.